CPAN‘s quality initiatives support our skilled nursing facilities in continuous improvement in addition to meeting the needs of patients and their health plans.

CPAN prides itself on the quality of care delivered at its network facilities. To ensure that level of care is maintained and to assist our facilities in meeting insurance plan requirements, CPAN reviews new providers and utilizes ongoing reviews for existing providers.

CPAN Follows NCQA Standards.

Each partner facility undergoes a diligent review every three years as part of our credentialing process. For patients, families and payors, the review offers the confidence that care is being provided according to contract specifications and is maximizing the patients’ potential.

We hold a Credentialing Delegation status with multiple payors. This partnership with payors allows for a faster and more seamless process to onboarding new CPAN facility partners.

Our credentialing services include:

  • Customer satisfaction survey monitoring
  • Reviews of policies, contingency plans and other programs
  • Quality indicator monitoring
  • Certifications
  • License and survey requirements
  • Star rating compliance and tracking
  • Liability insurance monitoring

Ongoing Education To Maintain Credentials (SNFs)

CPAN facilities maintain the highest standards through our professional credentialing processes. They ensure that our network SNF facilities meet or exceed the quality care standards expected and required by payors. To keep their knowledge current, our members engage with our continuing education. They receive quarterly industry updates, and immediate communication if there are important changes that affect their businesses.

Timely & Accurate Discharge Plans

We help our nursing facilities stay in compliance with timely and accurate discharge plans. CPAN schedules regular meetings with SNFs. And, if necessary, CPAN develops facility-specific plans for improvement.

CPAN Keeps Its Network Up-To-Date And Exceptionally Responsive

  • Admission support 24/7
  • Review data reminders
  • Concurrent reviews
  • Collect and update clinical documentation to determine appropriate care and maintain coverage for patients in your facility
  • Centralized case management team for all Payors
  • Notifications of updates/changes to the Provider process or skilled criteria
  • An expedited pre-cert process with hospital partners throughout Ohio (CPAT program)
  • Discharge planning and support

Contracting Made More Efficient

Our statewide contracts allow our partner facilities to opt-in or opt-out of contracts with the largest Medicare, Medicaid, and commercial managed care plans. This expands the capability of our members to serve more patients across multiple service lines as it pertains to both the private and public health plans.

CPAN speeds up the process as the nexus between Providers and skilled nursing facilities.

Ongoing Education To Maintain Credentials (SNFs)

CPAN facilities maintain the highest standards through our professional credentialing processes. They ensure that our network SNF facilities meet or exceed the quality care standards expected and required by Providers. To keep their knowledge current, our members engage with our continuing education. They receive quarterly industry updates, and immediate communication if there are important changes that affect their businesses.

Timely & Accurate Discharge Plans

We help our nursing facilities stay in compliance with timely and accurate discharge plans. CPAN schedules regular meetings with SNFs. And, if necessary, CPAN develops facility-specific plans for improvement.